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How to manage the Weekly Digest in Jostle

 

Overview

Jostle generates a Weekly Digest email newsletter for each User. This helps loop users "stuck in email" back into the platform. The Digest content is intelligently determined per User based on things like what they have viewed and where they are located.

Table of contents

How Digest works with News and Library

How the JostleAI summaries work

What the weekly email Digest includes

Managing Digest

How Digest works with News and Library

Each News and Library Item mentioned includes an enticing JostleAI-generated summary.

Featuring a News Item puts it at the top of everyone's Digest

When the Digest is generated, it will include any Featured News Items that were published after the last Digest was sent, are currently Published and Featured, and are visible to the email receiver.

Recommending a new Library Item will include it in everyone's Digest

When the Digest is generated, it will include any Library Items that were added after the last Digest was sent, are Recommended, and are visible to the email receiver.

Notes:

  • If the Library Item has a Description, that will be used in place of the JostleAI-generated summary.
  • Only Library Items that have at least 300 characters of text are included. Videos, audio files, and images are not.
  • When News or Library are set to Staging by a System Admin in Admin Settings > Views and Functions > Manage Views and Options, they will not show up within the Weekly Digest email.
  • When 'Summarize items in JostleTV and Weekly Digest email' is Disabled by a System Admin in Admin Settings > Views and Functions > Manage AI Features, JostleAI-generated summaries will not be used.
  • When a JostleAI summary is not available for a News Item, its topmost text will be used instead.

How the JostleAI summaries work

JostleAI generates summaries that:

  • Summarize the Item
  • Provide a reason why the User might want to open the Item
  • Match the tone of the Item
  • Retain your company lingo
  • Exclude information that is likely to be sensitive
  • Are in the language first used in the Item

Of course, AI is never perfect, it is limited to the information available, and by the length of the summary itself. JostleAI keeps your information secure and never uses it for training.

What the weekly email Digest includes

The Digest includes all these sections, provided there was relevant content for that user in the prior week.

Featured News Items

  • Every News Item that was Featured at the top of the News view over the past week
  • Displayed in order of most viewed

News you may have missed

  • Up to five News Items that this User did not read
  • Displayed in order of most viewed by others

Trending News items

  • Up to five News Items
  • Displayed in order of most Likes

Buzzworthy Shout-Outs

  • Shout-Outs that received a lot of engagement

Recommended New Additions in Library

  • Every Library Item that was new to Library and Recommended over the past week

New Users added this week

  • List of Users added over the past week

New in Listings

  • Items posted over the past week

New Org-wide Discussions

  • Features company-wide Discussions only
  • Ordered by most posts

Upcoming Events

  • List of the coming week's Events

Upcoming Birthdays

  • List of Users with birthdays next week

Upcoming Anniversaries

  • List of Users with work anniversaries next week

Bonus Highlights

  • A selection of Bonuses from the past week
  • Note: Appears only if the Bonusly integration is being used

Managing Digest

Setting when Weekly Digest is sent

Your organization's Weekly Digest can be set up to be delivered on any day and time of the week. System Admins can set this at Admin Settings > Views and Functions > Manage Digest Email.

Turing Digest off for everyone

System Admins can block sending the Weekly Digest for your whole organization by going to Admin Settings > Views and Functions > Manage Digest Email and unchecking the option “Send Digest...”.

Turning Digest off for yourself

Users can opt out of receiving the Weekly Digest by unchecking the Digest option in the Email Settings section of their My Preferences.

Note: Your Platform Name will be referenced here.

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19 Comments

Date Votes
  • 5
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    Harmony Larson

    I'd love to be able to customize the weekly digest email further to include things like new additions to the Library. Any more recent discussion about this topic?

  • 0
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    Brad Palmer

    Hi Harmony,

    Thanks for the suggestion.

    We don't think it's a sustainable idea to facilitate customization of the Digest. Sounds like you would do a good job of this, but the vast majority of folks would not. The fact that Digest auto generates in a user relevant way is key.

    But we should indeed do a better job of featuring Library items in the Digest. You might want to suggest that in our feature request forum. https://forum.jostle.us/hc/en-us/community/topics

    Brad

  • 0
    Avatar
    Bridget Drufke

    Is there a way to do a test send of the digest email to myself as the admin? I have not used this feature before but am curious about it, but don't want to suddenly send to all staff without seeing it first.

  • 0
    Avatar
    Brad Palmer

    Each user can turn this on and off at (three dots to the right of your name on the main nav panel) > My Preferences > Email settings > Receive emails.

    The email digest is automatically generated and is customized per person according to what they’ve read, where they are located, etc.

    So most likely your people are already seeing the Digest. To see it yourself, go to My Preferences and turn it on.

    Brad

  • 3
    Avatar
    Nichelle Harrison

    Having the ability to customize some of the items featured in the digest would be VERY useful. Jostle should consider this moving forward

  • 0
    Avatar
    Permanently deleted user

    Hi Nichelle,

    We actually have a Requests forum where you can submit your suggestions or ideas for new features as well as vote on suggestions posted by others.

    If you would like to submit your Digest suggestion, just click the white circle icon at the bottom of the Main Navigation and then select "Suggest an improvement".

    Vince

  • 0
    Avatar
    Brad Palmer

    Nichelle already chimed in on that Request. Thanks for finding that Nichelle.

    Brad

  • 0
    Avatar
    Brad Palmer

    Oops, that was just me confused. But I've added you into that existing request Nichelle.

    Brad

  • 0
    Avatar
    David Martinez

    Where do I change our emailed Birthday greeting to employees schedule. It's currently scheduled to send a Birthday greeting email at 10 pm. We want to change it to 8 am.

     

    Edited by David Martinez
  • 0
    Avatar
    Permanently deleted user

    Hi David,

    If you go to Admin Settings > Views and Functions > Manage Digest (shown in the last section of the above article) you can customize the day and time for sending out your Weekly Digest email.

    In that same area, if you also check off the box next to "Send Digest, personal birthday, and personal join date anniversary emails", then the time you selected for the Digest email should also be applied to the birthday and anniversary emails, as well.

    Vince

  • 0
    Avatar
    David Martinez

    Thanks Vince!

    If we want the bday and anniversary emailed greetings to be of a different time from the weekly digest, how do we configure it?

  • 0
    Avatar
    Permanently deleted user

    I don't believe we have separate configurations available for the birthday and anniversary emails, as these announcements weren't originally designed as individual emails - they were included in the Digest email itself. 

    However, if you'd like to see separate email configurations added to our platform, you can submit a suggestion to our Requests forum as follows: Click the white circle icon at the bottom of the Main Navigation and then select "Suggest an improvement" and fill out the provided form.

    Vince

  • 0
    Avatar
    Greg Harvey

    Morning, carrying on from this thread above around customisation, is there a place within Jostle I can edit the layout of the Anniversary emails for example.

    Change colours, images, positioning of text and even the text within them ourselves?

    Thanks

  • 0
    Avatar
    Permanently deleted user

    Hi Greg,

    The content of automated notifications (Birthday, Anniversary, etc) cannot be customized or modified. However, the colors and logo that appear in the header of these notifications can be customized, as they're based on the branding settings entered by your organization in Administration Settings > Platform > Brand Your Platform.

    Vince

  • 0
    Avatar
    Brad Palmer

    Greg there is an existing feature request relating to this. I just added you to it.

    Brad

  • 0
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    Morgan Spade

    Hey Jostle Team,

    Do the digest emails include new jostle members? We had issue with jostle announcing new hires through the digest before their profiles were fully setup.

    Morgan

  • 0
    Avatar
    Permanently deleted user

    Hi Morgan,

    The only way the Digest would include announcements of new hires in your organization is if you had published a News article or created an upcoming Event announcing their arrival.

    Personalized announcements, like Birthdays and Work Anniversaries were moved out the Digest a while ago, so if you're seeing mentions of new hires in your Digest that are not related to any content already created in your platform, then I would suggest contacting support@jostle.me so our team can look into this issue further for you.

    Vince

  • 0
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    Steve Gillespie

    I would like to turn off the "New Users added this week" to the weekly digest, how can we do that?

  • 0
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    Brad Palmer

    There's not a way to do that today Steve, but I'll pass on your feature request for this.

    If this is a short term need, it would be possible to pause the entire Digest for a week or two.

    Please ping us at support@jostle.me if you need further help with this.

    Brad

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