File a Support Ticket
Do you require technical assistance or need to report a bug? Contact Support. If you're an Administrator or System Admin, you can contact Jostle Support in-platform via Help at the the bottom of the Main Navigation.
Our Support Desk is open Monday to Friday, from 6:00 AM to 6:00 PM (Pacific time). We normally respond quickly, and most certainly by the next business day.
Contact Customer Success
Have questions about your account? Need to add more users? Want some tips on best practices? Contact Success.
Are you a trial or free account customer that wants to upgrade to a paid subscription package? Contact Sales.
Do you need to request a time to speak to one of our Support technicians? Schedule a Callback.
TIP: Gmail users, if the links above don't appear to work: open Gmail, click the "double diamond" icon in the address bar, and enable the option "Allow Gmail to open all email links".
We offer several ways for you and your organization to stay informed on the latest updates, upcoming changes, and newest features for your platform.
System Status Updates
All recent and upcoming platform software updates and scheduled maintenance periods can be found in the System Status section. Just click ?/Help at the bottom of the Main Navigation then go to Platform info > View System Status.
If you wish to be notified about these updates, click the blue Subscribe To Updates button in the upper right corner of the System Status page.
For more regular updates (approx. every two weeks) our Release Notes blog highlights the key customer-facing features of each release. It can be accessed by clicking ?/Help at the bottom of the Main Navigation and then going to Platform info > View Release Notes.
Our extensive Release Notes archive also provides you with a deeper dive into the key features of release prior to Spring 2020.
Jostle Voice is a monthly newsletter sent to all System Administrators that is designed to help organizations get the most of out of their platforms. Each month we share the latest platform-related news, tips, best practices, helpful resources, and more.
Non-System Admins can visit the newsletter archive and/or subscribe to the Jostle Voice here.
Customer Resources Blog
The Customer Resources blog (CRB) is a combined-content customer blog.
For all users, it's a repository for best practices, helpful tips, and general user information in regards to the Jostle platform and its features. Workplace issues are also covered, and both types of articles are specifically designed to be easily pulled into the News views of our customers' platforms (via the Web Article feature) so they can educate their users and/or keep the content in their News view fresh and relevant.
For admin-level users there are articles that contain more timely info about upcoming releases or new changes in the platform (use filter: Info for Admins), as well as a nice helping of community-based articles where customers and Jostlers alike share their stories and experiences.
The CRB adds and updates its content on a regular basis. For further information go here.
What’s Jostling is a newsletter sent out 2-6 times a year that rounds up all the significant new platform features and improvements that arrived in recent builds.
To subscribe, click the action menu icon (three dots) next to your name in the Main Navigation and select My Preferences. Then go to Emails and check off the box next to “Receive What’s Jostling”.