- Before you delete a User
- Deleting individual Users
- Deleting multiple Users via import CSV file
- Deleting Users via SFTP upload
Deleting a User will remove their User Profile. It will not remove any of their past News Articles, uploaded items, posts, comments or likes, which will be attributed as described below.
Before you delete a User
Disabling a User
Disabling a User's login removes their ability to access the Jostle platform, but they remain visible in the platform.
To Disable a user, a System Admin should:
- Go to Admin Settings > User Accounts and Data > Edit, Re-invite, Disable Users
- Enter all or part of the User's name in the available field and click Search
- Find the User and click EDIT
- In the Login and Security section on the right, select Disabled
For more information on disabling logins, please see this article.
Suspending a User
Suspending a user is a good option if you want to remove someone from your platform, but do not want to permanently delete all their information. A user with their Login Status set to Suspended will be prevented from logging in, will not be visible in the platform and will not appear in Search results.
To Suspend a user, a System Admin should:
- Go to Admin Settings > User Accounts and Data > Edit, Re-invite, Disable Users
- Enter all or part of the User's name in the available field and click Search
- Find the User and click EDIT
- In the Login and Security section on the right, select Suspended
Deleting an individual User
To permanently Delete a Disabled or Suspended User and all their data, a System Admin should:
- Go to Admin Settings > User Accounts and Data > Delete Disabled or Suspended Users
- From the list of Disabled/Suspended Users, check the box next to the User you wish to delete
- Click Delete button at the bottom
Before you can delete the User, a pop-up window will require you to either:
- Retain the User's name indefinitely and their avatar image for 6 months
- Immediately replace their name with their initials and remove their avatar image
Deleting multiple Users
System Admins can bulk Delete a list of Users by uploading a CSV file, by:
- Create the CSV file. It should have a single column, with Username appearing in its first row and the list of Usernames (in email address format) in the rows below.
- Go to Admin Settings > User Data To/From Other Systems > Delete Users (CSV)
- Select Choose File and select your CSV
- Click Delete Users
Note: When deleting multiple Uses via CSV upload, their name will remain in the system and their avatar image will be removed after 6 months.
Deleting multiple Users via SFTP
If you want to automate the process of bulk deleting Users via SFTP see here.
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