How to manage direct messages in Jostle

Overview

Direct Messages are designed to help users manage their ongoing one-on-one chats.

The key features of Direct Messages (DMs) are that they:

• Have their own dedicated Discussions Category
• Are listed by name and Profile picture of the person you have the DM with
• Don't have a Discussion Title that you can edit)

While you can only have one Direct Message per person, you can also have multiple one-on-one Private Discussions with the same person. This can be useful if you have a side topic or special project that you want to focus on together.

Managing Direct Messages

Starting a new Direct Message

To start a new Direct Message

1. In the Discussions, go to the Action Bar at the top and click the +
2. Select Direct Message
3. Search in the person you would like to DM and add them
4. Click Save

Note: You can delete a Direct Message by opening the Action Menu (three dots icon) in the top right corner and selecting Delete Direct Message, but please be aware that this permanently deletes the content of the Direct Message for both participants.

Accessing Direct Messages

Once created, a Direct Message will automatically appear in the Direct Messages Category. You can also click, hold, and drag on a Direct Message, if you wish to move it to any of the  Discussion Categories you have set up under My Categories.

You can access your Direct Messages in the following ways:

• In Discussions via the Direct Messages Category

• In Teams via the action menu that appears when you hover over a card

• In User Profiles via the action in the left panel