For Google-integrated platform setup, process, and procedure information, please refer to this Category.
FAQs for Google-integrated Jostle platforms
Is it possible to have Google integration with more than one domain?
Yes, It is possible to have Google integration with more than one domain if they are in the same workspace. If you have more than one Google workspace, users can login with their Google credentials, but you won’t be able to sync data with other workspaces.
I don’t want all my Google users to be added to Jostle, how can I do that?
To accomplish that you will need to assign the Jostle app to only the Google users you want to add in Jostle (you can do this via Google Org Units).
Then, in Jostle you will need to go to Admin Settings > User Data to/from Other Systems > Google Workspace Import Settings and select the option “Only import Google domain users which Jostle platform is turned on for ”.
When I delete a Google account, the Jostle account is not deleted, why? Any suggestions?
Users cannot be removed via auto sync. If a user is removed from Google, that user will still have to be manually removed from Jostle. However, you have the option to disable the user in Jostle once it is deleted (no longer in your Google domain).
How can I immediately add new users to Jostle from Google?
To add new users immediately from your Google domain:
In Jostle, go to Admin Settings > User Data to/from Other Systems > Import Users from Google Workspace Domain, and click the Import button near the bottom of the screen.
I have some suspended accounts in Google, how can I exclude them from the import?
To exclude suspended accounts from the import:
- In Jostle, go to Admin Settings > User Data to/from Other Systems > Google Workspace Import Settings
- Scroll to the bottom of the screen and click on "Need to import suspended Google users?"
- Then on the next page, select “Exclude Suspended Google accounts” and then Save.
Can I automatically add the users from Google to Jostle, but invite them later?
Yes. Before you run the import, just uncheck the “Invite all” option (under Import new users). This will import the users but they won’t be invited.
I have set Jostle as the master, but why does the user remain in Google when I delete a Jostle user account?
Users cannot be removed via auto sync. If a user is removed from Jostle, the user will still have to be manually deleted from the Google workspace
I see that we can disable a user in Jostle once the user is suspended in Google. What happens if I activate the user back in Google?
If the user is reactivated in Google, they would need to be re-activated in the Jostle manually to enable the access to Jostle. To do this, go to Admin Settings > User Accounts and Data > Edit, Re-invite, Disable Users.
Can I invite a user from a different Google workspace (or Gmail account) and invite them to login with their Google credentials?
Yes, you can add and invite users from different Google workspaces and select "Google Credentials" as login method. However, these users won’t be sync if Google automation is on.
Can we sync all the user’s data from Google to Jostle?
Only certain Google fields are synced to Jostle. Please see this article to view all the data fields that are synced.
Can we create charts from Google?
While there is currently no sync option to import your org structure from Google, you can get the same results by downloading your users' info from Google via CSV file. This process is explained here.
I have a Google-integrated platform. Can I change the login method from Google Credentials to SSO?
Yes. To do this, set up the SSO integration on your end and then send us the XML file. We will apply the file in the system and your users will be converted from "Google Credentials" to "SSO" (no new invite needed).