Calls (video chat) - beta notes & walkthrough


**The following information is intended for customers enrolled in the beta testing for Calls (video chat). This beta is now closed**


Please keep in mind that as this is a Beta version of Calls, there may be bugs, limitations, and features that are not yet fully realized.

NOTE—there is no download required to use Calls. However, it will only run if your intranet’s Discussions view is enabled.


Beta Notes

  • Calls can only be used with a Chrome or Firefox browser
  • Calls can only be enabled for a whole organization, not for a select group or groups within an organization.
  • To disable Calls, you will need to contact Jostle.
  • Record or screen capture features are not included in the Beta.
  • Calls Beta is not compatible with Mobile.
  • Chrome's WebRTC Leak Prevent and other similar browser extensions may interfere with the video functionality. Disabling these extensions before launching Calls should resolve such issues.


Calls Walkthrough

Choosing a call method

You can initiate a call from:

  • The People popover menu (hover over a user’s image in People, then select Callsee image below)
  • A user's Profile (open by clicking on a user’s avatar image in a Discussion, on a News Article, or in an Activity update, and then select Call)
  • Any existing Direct Message (click the telephone icon in the Action Bar)





Selecting Call by any of the above methods will enable a popup preview window over your intranet view. Here you can check your volume levels and video stream quality.


Once you're ready, click Start Call. Your recipient’s avatar will appear against a black screen while the call waits to be accepted.

When receiving a call, the recipient’s screen will go dim and an “incoming call” modal will appear, identifying the caller (you) and giving the option to Accept or Decline.




Using video

Video can be toggled off by clicking the camera icon once the status of the call changes from “Calling” to “On Call With”.

Click the camera icon again to re-enable video (the icon controls will appear whenever the window is hovered over or clicked on).


To end a call, click the red telephone icon in the upper right corner of the window.





Screen sharing

To screen share during your call:

  • Chrome users will need to download and install the Jostle Screen Sharing extension from the Chrome Web Store (NOTEonly the user sharing their screen needs to have the extension installed).
  • Firefox users will be able to screen share without needing an extension or add-on.

During a call, enabled users can select the icon on the far left of the bottom row of icons to initiate screen sharing with their call recipient:





If you have any further questions or concerns about the Calls beta, please contact your Customer Success Manager.




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