Calls (video chat) - beta notes & walkthrough


**The following information is intended for customers enrolled in the beta testing for Calls (video chat). This beta is now closed**


Please keep in mind that as this is a Beta version of Calls, there may be bugs, limitations, and features that are not yet fully realized.

NOTE—there is no download required to use Calls. However, it will only run if your intranet’s Discussions view is enabled.


Beta Notes

  • Calls can only be used with a Chrome, Firefox, Safari or Edge browser.
  • Calls can only be enabled for a whole organization, not for a select group or groups within an organization.
  • To disable Calls, you will need to contact Jostle.
  • Record, screen capture, or screen sharing features are not included in the Beta.
  • Calls Beta is not compatible with Mobile.
  • Chrome's WebRTC Leak Prevent and other similar browser extensions may interfere with the video functionality. Disabling these extensions before launching Calls should resolve such issues.


Calls Walkthrough

Choosing a Call method

To start a Call, you can select Call from any user’s:

  • People popover menu (hover over a user’s image in People—see image below)
  • Profile (click on a user’s avatar image in a Discussion, on a News Article, in an Activity update, etc.)
  • Existing Direct Message (in the Action Bar)





Selecting Call by any of the above methods will enable a popup window over your intranet view. Your recipient’s avatar will appear against a black screen while the call waits to be accepted.

When receiving a call, the recipient’s screen will go dim and an “incoming call” modal will appear, identifying the caller (you) and giving the option to Accept or Decline.




Using video

Video can be toggled off by clicking the camera icon once the status of the call changes from “Calling” to “On Call With”.

Click the camera icon again to re-enable video (the icon controls will appear whenever the window is hovered over or clicked on).




To end a call, click the red telephone icon in the lower right corner of the window.


Screen sharing

Beta users will be able to screen share during calls if they are using the Chrome or Firefox browsers.

  • Chrome users will need to download and install the Jostle Screen Sharing extension from the Chrome Web Store (NOTEonly the user sharing their screen needs to have the extension installed).
  • Firefox users will be able to screen share without needing an extension or add-on.

During a call, enabled users can select the icon on the far left of the bottom row of icons to initiate screen sharing with their call recipient:





If you have any further questions or concerns about the Calls beta, please contact your Customer Success Manager.




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