Logging in with Multi-Factor Authentication (MFA)


Multi-Factor Authentication (MFA) provides an additional layer of security for your organization's employee platform by requiring more than one credential to verify a user's identity.


Setting up your MFA login

MFA login can be set by your System Administrator as "Optional" or "Mandatory" for each user. If your organization has set it as "Optional", then your Login Invite will direct you to the screen below. Here is how you complete your MFA setup from there:


NOTE—to complete the setup process you will need to download an authenticator app (for example, Google Authenticator) from the Apple App Store or Google Play to your mobile device or tablet.

1. On the MFA login screen select Setup Authenticator App.

2. When you reach the Setup Authenticator App screen (image below), open the authenticator app on your mobile device.

3. Depending on the device, select either Begin Setup or Set up Account

4. Select Scan Barcode and use your device's camera to scan the QR code from the Setup screen


5. If the scan is successful, select the Next button (NOTE—if you can't scan the QR code, select the Manual Entry* option in the app and then manually enter the key that appears at the bottom of the Setup screen). 

6. On the next screen you will need to enter the passcode being randomly generated by the app (the code will constantly refresh every 30 seconds).

7. You will then will be prompted to complete your setup by creating your account password following the guidelines provided.


*NOTE—you will have to use the Manual Entry method if you are setting up MFA login via mobile.

After you have completed your setup, a current passcode from your authenticator app and your account password will be required each time you log on to your platform.


MFA and Resetting passwords 

If you wish to reset your MFA settings, you can do so in My Preferences (click your name at the bottom of the Main Navigation and select "My Preferences"), via the red button under the "Sign-in & Security" heading:



If a System Administrator resets your MFA settings (see below), you will be required to redo the MFA setup process as well as reset your password in order to access your account again.

If you click the Change my password option in your My Preferences, then you will keep your current MFA configuration and only be required to create a new account password. 


For System Administrators:

  • You can reset an individual user's MFA settings by sending them new invitation email.
  • If you disable and re-enable MFA, it will reset the MFA settings for all users, requiring everyone to redo the MFA setup process.



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