Multi-Factor Authentication (MFA) provides an additional layer of login security. This is only applicable to users logging in with Jostle passwords. If you have a SSO login, then any MFA functions will be controlled by the SSO configuration outside of Jostle.
Setting up your MFA login
MFA login can be set by your System Admin as Optional or Mandatory for users. If your organization has set it as Optional, then your the Login Invite you receive via email will link you to the MFA setup screen. Here is how you complete your MFA setup from there:
Note: To complete the setup process you will need to download an authenticator app (for example, Google Authenticator) from the Apple App Store or Google Play to your mobile device or tablet.
1. On the MFA setup screen select Setup Authenticator App.
2. When you reach the Setup Authenticator App screen, open the authenticator app on your mobile device.
3. Depending on the device, select either Begin Setup or Set up Account.
4. Select Scan Barcode and use your device's camera to scan the QR code from the Setup screen, shown below (do NOT scan the QR code below, scan the one on your actual Setup screen).
5. If the scan is successful, select the Next button
Note: If you can't scan the QR code, select the Manual Entry* option in the app and then manually enter the key that appears at the bottom of the Setup screen.
6. On the next screen, enter the passcode being randomly generated by the app (the code will constantly refresh every 30 seconds, as indicated by the timer on the right**).
7. You will then will be prompted to complete your setup by creating your account password following the guidelines provided.
After you have completed your setup, a current passcode from your authenticator app and your account password will be required each time you log in.
*You will have to use the Manual Entry method if you are setting up MFA login via mobile.
**Once you've set up the authenticator app, it will constantly be generating codes for your Jostle MFA, so whenever you get prompted to enter a code, just open the authenticator app on your device and grab the code currently showing for your Jostle account.
Resetting MFA and passwords
If you wish to reset your MFA settings, click the Action Menu (three dots) to the right of your name in the Main Nav Panel and select My Preferences. Scroll to the bottom and click on the red button under the Sign-in & Security heading.
System Admins can also reset your MFA settings. Either way, when your MFA settings have been reset you will be required to redo the MFA setup process, as well as reset your password in order to access your account again.
And during this process, or whenever else you're prompted to enter a code, all you have to do is open the authenticator app on your device and enter the code currently on display for your Jostle account (or wait for the timer to run out and grab the next code):
On this screen:
Enter the current code from your authenticator app:
Tip: If you click the Change My Password option in your My Preferences, then you will keep your current MFA configuration and only be required to create a new account password.
For System Administrators
- As a System Admin, you can reset an individual user's MFA settings from the Edit User page. Go to Admin Settings > Edit, Re-invite, Disable Users > Find the user > click the Reset MFA Settings button.
- When a System Admin disables and re-enables MFA, it will reset the MFA settings for all users, requiring everyone to redo their MFA setup.
- See this article for further information.
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