File a Support Ticket
Do you require technical assistance or need to report a bug? Contact Support. If you're an Administrator or System Admin, you can contact Jostle Support in-platform via Help at the the bottom of the Main Navigation.
Contact Customer Success
Have questions about your account? Need to add more users? Want some tips on best practices? Contact Success.
Do you need to request a time to speak to one of our Support technicians? Schedule a Callback.
TIP—Gmail users, if the links above don't appear to work: open Gmail, click the "double diamond" icon in the address bar, and enable the option "Allow Gmail to open all email links".
We offer several ways for you and your organization to stay informed on the latest updates, upcoming changes, and newest features for your intranet.
System Status Updates
All recent and upcoming platform software updates and scheduled maintenance periods can be found in the System Status section. Just click ?/Help at the bottom of the Main Navigation then go to Platform info > View System Status.
If you wish to be notified about these updates, click the blue Subscribe To Updates button in the upper right corner of the System Status page.
What’s Jostling is a newsletter sent out on an irregular basis that spotlights any significant new intranet features and platform improvements included in recent builds.
To subscribe, click the action menu icon (three dots) next to your name in the Main Navigation and select My Preferences. Then go to Emails and check off the box next to “Receive What’s Jostling”.
For more regular updates (approx. every two weeks) our Release Notes blog highlights the key features of each release. It can be accessed by clicking ?/Help at the bottom of the Main Navigation and then going to Platform info > View Release Notes.
Our detailed Release Notes archive also provide you with a deeper dive into the key features of release prior to Spring 2020.
Jostle Voice is a monthly newsletter designed to help organizations get the most of out of their intranets. Each month we share customer spotlights, intranet best practices, interesting articles and resources, and more.
You can visit the newsletter archive and/or subscribe to the Jostle Voice here.
Customer Resource Blog
The Customer Resources blog (CRB) provides relevant, ready-made articles that News Reporters and Editors can post on their own intranets via the Web Article feature. The blog contains a mix of spotlight articles on notable intranet features, intranet tips and best practices, and workplace-themed articles. It's a great for when your organization wants to get all eyes on some "how-to" information or if you're just looking for some fresh content during a slow news week. The CRB adds and updates its content on a regular basis. For further information and article recommendations, read this.