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Contacting us and staying informed

 

Contact us

File a Support Ticket

Do you require technical assistance or need to report a bug? Contact Support. If you're an Administrator or System Admin, you can contact Jostle Support in-platform via Help at the the bottom of the Main Navigation.

Our Support Desk is open Monday to Friday, from 6:00 AM to 6:00 PM (Pacific time). We normally respond quickly, and most certainly by the next business day.

Contact Customer Success

Have questions about your account? Need to add more users? Want some tips on best practices? Contact Success.

Contact Sales

Are you a trial or free account customer that wants to upgrade to a paid subscription package? Contact Sales.

Phone Support

Do you need to request a time to speak to one of our Support technicians? Schedule a Callback.

TIP: Gmail users, if the links above don't appear to work: open Gmail, click the "double diamond" icon in the address bar, and enable the option "Allow Gmail to open all email links".

 

Stay informed

We offer several ways for you and your organization to stay informed on the latest updates, upcoming changes, and newest features for your platform.

System Status Updates

All recent and upcoming platform software updates and scheduled maintenance periods can be found in the System Status section. Just click ?/Help at the bottom of the Main Navigation then go to Platform info > View System Status.

If you wish to be notified about these updates, click the blue Subscribe To Updates button in the upper right corner of the System Status page.

Release Notes 

For more regular updates (approx. every two weeks) our Release Notes blog highlights the key customer-facing features of each release. It can be accessed by clicking ?/Help at the bottom of the Main Navigation and then going to Platform info > View Release Notes.

Our extensive Release Notes archive also provides you with a deeper dive into the key features of release prior to Spring 2020. 

Jostle Voice

Jostle Voice is a monthly newsletter sent to all System Administrators that is designed to help organizations get the most of out of their platforms. Each month we share the latest platform-related news, tips, best practices, helpful resources, and more.

Non-System Admins can visit the newsletter archive and/or subscribe to the Jostle Voice here.

Customer Resources Blog

The Customer Resources blog (CRB) is a combined-content customer blog.

For all users, it's a repository for best practices, helpful tips, and general user information in regards to the Jostle platform and its features. Workplace issues are also covered, and both types of articles are specifically designed to be easily pulled into the News views of our customers' platforms (via the Web Article feature) so they can educate their users and/or keep the content in their News view fresh and relevant.

For admin-level users there are articles that contain more timely info about upcoming releases or new changes in the platform (use filter: Info for Admins), as well as a nice helping of community-based articles where customers and Jostlers alike share their stories and experiences.

The CRB adds and updates its content on a regular basis. For further information go here. 

What’s Jostling

What’s Jostling is a newsletter sent out 2-6 times a year that rounds up all the significant new platform features and improvements that arrived in recent builds.

To subscribe, click the action menu icon (three dots) next to your name in the Main Navigation and select My Preferences. Then go to Emails and check off the box next to “Receive What’s Jostling”.

 

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13 Comments

Date Votes
  • 0
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    Phillip Lovato

    Having trouble clocking in and out .Today

     

  • 0
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    Permanently deleted user

    Hi Phillip,

    This is a Support page providing contact info for customers needing assistance with their Jostle intranet. It sounds like you're having a problem with an issue that's specific to your company, so the thing to do would be to contact your company's intranet System Administrator.

    To do this, click "?/Help" at the bottom of your intranet's Main Navigation and then click the blue "Contact your admin" button.

    Thanks,

    Vince

     

  • 0
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    Genaro Montelongo

    i'm on a demo, but i want to begin my paid service. I can't find the option to do this? 

  • 0
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    Brad Palmer

    That's great Genaro, we will reach out to you via email today to get that sorted.

    Brad

  • 0
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    Aletrice Davis

    Havin trohble with getting into the apps on Dashboard, just receiving a loading symbol.

  • 0
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    Permanently deleted user

    Hi Aletrice,

    If you're having trouble accessing your Jostle platform, you can use the "Contact Support" link at the top of this page to request assistance from our Support Team.

    If it's not the Jostle app you are having problems with, then you may need to contact your organization's own IT department for proper assistance.

    Vince

  • 0
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    Casey Davis

    I am not sure exactly who i need to speak with. I was fired from gathering signatures from the adult use of Marijuana Act in Oklahoma, In Lawton,OK on June 21st,2022. I was told no specific information of why i was let go. im very upset by this because i am passionate about the legalization of Marijuana. Can you email me back or provide me with a contact number of whom i need to speak with.

  • 0
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    Permanently deleted user

    Hi Casey, 

    We are unable to assist you because this is a Support page for Jostle customers who need assistance with their Jostle employee platform software. As we are not associated with your employer or their internal Support Team, you will need to contact someone who is from there to help you with your issue.

    Vince

  • 0
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    Brenda Tuttle

    WE HAVE HAD OUR  GROUP DO CYBER TRAINING WHERE DO WE SEND THE FORM TO?

     

  • 0
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    Permanently deleted user

    Hi Brenda,

    This is a Support page for customers who need assistance with their Jostle employee platform software. As such, you will need to contact someone within your own organization for assistance with your issue. 

    Vince

  • 0
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    Patrick Lewis

    Hello Jostle Support,

     

    I am in need of a few Blue Moon Lease updates. Please assist. Thank you 

  • 0
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    Permanently deleted user

    Hi Patrick,

    This Support page is for issues pertaining to Jostle's employee platform software, but it sounds like your issue concerns something specific to your own organization. As such, I'd advise contacting someone there to get the proper assistance you need.

    Vince

  • 0
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    Tom Albig

    I can no longer post news, the ‘plus sign’ is gone from my screen. My profile is set up so that I can post, I have the latest version of your software, and I’ve uninstalled/reinstalled Jostle. This exists in both my desktop and mobile application. I’ve tried several different browsers as well as Chrome incognito.

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