In recent years, mainstream email platforms have added processes and controls to minimize spam and misuse.
As part of this, AWS, the third-party vendor responsible for Jostle's platform email notifications, now suspends/blocks email addresses if a single email sent to that email address fails to received (i.e. bounces). This commonly happens when a Jostle invite email is sent to a new employee before their email address is set up and active. AWS will block that email address and a second attempt to deliver the invite will fail. This is not something that Jostle can configure or adjust on the AWS side.
Please ensure that the email addresses are functioning before sending invites from Jostle.
When we detect an email address blocked by AWS, an email notification is sent to the contact identified to receive “User Requests” in Admin Settings > Platform > Route Account Notifications.
Should you receive a notification about a blocked email, do the following:
- Complete the email set up for your new user and confirm this new address is working
- Email support@jostle.me with the address of the blocked user.
We will ensure it is unblocked by AWS and notify you once done.
If you have an automation that provisions users in Jostle (for example, via SFTP), you can add them to the pending invite list and send their invitation once their inbox is ready.
Reminder: In order to receive platform email notifications your company needs to add the following addresses to your email "allow list":
@jostle.me
@jostle.us
@amazonses.com
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