In recent years, mainstream email platforms have added processes and controls to minimize spam and misuse.
As part of this, AWS, the third-party vendor responsible for Jostle's platform email notifications, now suspends/blocks the sending of emails to addresses that failed to receive (bounced) including to those that still need to be created (aren't ready/set up). For example, if a Jostle invite is sent to a new employee before their email address is set up and active, that email address is now blocked by AWS. This is not something that Jostle can configure or adjust on the AWS side.
To avoid issues with platform notifications, please ensure that the email addresses are ready/set up before sending invites from Jostle.
When we detect an email address blocked by AWS, an email notification is sent to the contact identified to receive “User Requests” in Admin Settings > Platform > Route Account Notifications.
Should you receive a notification about a blocked email, do the following:
- Complete the email set up for your new user and confirm this new address is working
- Email support@jostle.me with the address of the blocked user. We will ensure it is unblocked by AWS, and notify you once done.
Reminder: In order to receive platform email notifications your company needs to add the following addresses to your email "allow list":
- @jostle.me
- @jostle.us
- @amazonses.com
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