Quick Tip: Unpinning News Items..

What is a pinned Item?

Pinned Items stay at the top of a user’s feed until they’re read. This makes it a great way to surface content you want new users to read their first time on the platform.

Pinned Items should be:

• Geared towards new users. Up-to-date users won’t notice if an Item is pinned. If you want to promote an article to existing users, Feature it instead.
• Evergreen and up-to-date. Make sure your pinned content is still relevant to new employees. You don’t want them reading a policy that expired last year.

Onboarding guides, company introductions, or Jostle how-to’s are great examples of content that should be pinned.

Why should I unpin?

It’s easy to end up with too many News Items pinned. Even four Items are enough to fill up the News feed on a standard laptop and overwhelm it on the mobile apps. This creates a big problem for new users and your most recent content gets buried under all those pinned Items.

Best practice is to have no more than 2-3 pinned articles visible to any given user.

Watch this 90-second video or check out the instructions below to learn if this is an issue at your organization and how to fix it.

Who can unpin News Items?

News Editors can unpin any News Item. Authors can unpin any News Item they published.

Step-by-step instructions

1. Click on the Action Menu (three dots) in the top right of News and select "View Published".
2. Click the Pin icon in the top right of the table twice to bring all your pinned items to the top of the list.
3. Click on the Action Menu (three dots) to the right of the Title for any item you want to unpin and select “Unpin”.

To unpin several News Items, check the box in each article’s row, then click the Action Menu in any row and select "Unpin".

Want to learn more?

For more information, check out our complete guide on creating and managing News Items.