What is a pinned item?
Pinned items stay at the top of a user’s feed until they’re read. This makes it a great way to surface content you want new users to read their first time on the platform.
Pinned items should be:
- Geared towards new users. Up-to-date users won’t notice if an article is pinned. If you want to promote an article to existing users, feature it instead.
- Evergreen and up-to-date. Make sure your pinned content is still relevant to new employees. You don’t want them reading a policy that expired last year.
Onboarding guides, company introductions, or Jostle how-to’s are great examples of content that should be pinned.
Why should I unpin?
It’s easy to end up with too many items pinned in News. Even four items are enough to fill up the News feed on a standard laptop. This creates two big problems for new users:
- Your most recent content gets buried under all those pinned items
- It’s hard to identify the most important pinned articles
The best practice is to have no more than 2-3 pinned articles visible to any given user.
Watch this 90-second video or check out the instructions below to learn if this is an issue at your organization and how to fix it.
Step-by-step instructions
- Click on the ⁝ menu (More Actions) in the top right of News and select "Published."
- Double-click the pin icon in the top right of the table to bring all your Pinned items to the top of the list.
- Click on the ⁝ button (More Actions) to the right of the article title for any item you want to unpin and select “Unpin”.
- To unpin several articles, check the box in each article’s row, then click the ⁝ button in any row and select "Unpin."
Want to learn more?
For more information, check out our complete guide on creating and managing News items.
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