How to view account information in Jostle

The Account Information page provides details on your Jostle subscription, Users, storage, and software version.

To view the Account Information page, a System Admin should go to Admin Settings > Platform > View Account Information.

Subscription

• Original Start Date: the date that your initial subscription to Jostle started.
• Current Term Start Date: the date that your current Jostle subscription term began.  If you are on your first subscription term, this date will be the same as the Original Start Date.
• Current Term Expiry Date: the date on which your current term is set to expire. A Jostle representative will reach out to your organization in advance of this date to review your renewal requirements.

Users

• Purchased: the number of Users (seats) that your organization has purchased for the current subscription term.
• Created: the number of Users that you have defined within your organization by creating a Profile for them.
• Remaining: the difference between the previous 2 User count numbers. Email successteam@jostle.me to request additional Users.

Note: There is not a hard limit set at the number of Purchased Users, so you can create more Users than you have actually purchased. In these cases, a Jostle representative will contact your organization to arrange for additional Users to be added to your subscription.

Data Storage

• Used: the total Jostle storage used by your organization.
• Allocation: the total storage that your organization is entitled to.  This includes the basic storage allocation for your subscription level, plus any additional storage purchased by your organization.

Notes:

• For each of the main views of the Jostle platform, the details provide the country in which your data is stored, and the amount of storage used broken down by the various elements of the view.  Any views that have not been enabled by your organization will appear “greyed out”.  
• Some of our customers’ need to comply with privacy laws that require special data restrictions with regards to access and storage. If such restrictions have been enabled for your organization, the will be identified at the bottom of this section.

Data location FAQ

We are a Google customer outside of the US. Why does Jostle keep my data in the US?

Google requires us to tie our application to your Google domain by the process that started when you subscribed to the Jostle platform in the Google Workplace Marketplace. This process is tied to one of our US-based data centers.

About this Software

This section specifies the software version, browser version, and data center you are using.

Note: Jostle's software versions update automatically. We normally provide upgrades about every three weeks. You can see our release notes at Main Nav Panel > Help > View Release Notes (at the very bottom).