System Admins can extract and view engagement metrics to help understand the areas of their platform that are most commonly visited and the areas where opportunities for increased participation might be possible.
Contact your Customer Success Representative to book an call to learn best practices and explore areas of concern.
Table of contents
Engagement Metrics Snapshot
The Engagement Metrics Snapshot provides a quick overview of User participation, including benchmarks and trends. This report tracks Participation as the fraction of Users have logged in over the prior 7 and 28 days.
The Engagement Metrics Snapshot includes run charts with benchmarks to all Jostle customers, and to customers in your industry cohort.
Note: If you are a new customer, it will take time for this data to accumulate and be displayed.
To view the Engagement Metrics Snapshot, a System Admin should go to Admin Settings > Analytics > View Engagement Metrics.
Engagement Metrics Report
The Engagement Metrics Report provides a view-by-view summary of weekly activity, based on unique logins. Data for this report is finalized each week on Sunday at 10 PM Pacific Time for all customers.
To download the Engagement Metrics Report, a System Admin should go to Admin Settings > Analytics > Download Platform Metrics.
Here's the relevant data fields that are in the Engagement Metrics Report.
| Value | Also see |
| Paid Users (total User licences) |
Admin Settings > Platform > View Account Information
|
|
Created Users (Users configured) |
|
| Unique Login % Last 7 Days | |
| Unique Login % Last 28 Days | |
| Mobile Unique Login % Last 7 Days | |
| Mobile Unique Login % Last 28 Days | |
| Invited Users (configured Users that have yet to log in) | Admin Settings > Analytics > View/Download Login Report |
| Activated Users (configured Users who have logged in at least once) | Admin Settings > Analytics > Download Login Status and Method |
| Unique Logins Last 7 Days |
| Unique Logins Last 28 Days | |
| Mobile Unique Logins Last 7 Days | |
| Mobile Unique Logins Last 28 Days | |
| Regular News Items Posted (Published) |
News > Action Menu > Download News Item Metrics News > Action Menu > Download Audience Metrics (News Reporters can see data for their own Items, Editors can see data for all Items). |
| Regular News Items Viewed | |
| Feature News Items Posted (Published) | |
| Featured News Items Viewed | |
| Updates With Shout Outs Posted | News > Activity > Activity Action Menu > Export Activity feed |
| Updates With Shout Outs Liked | |
| Updates With Shout Outs Replied To Count |
| Updates Posted | |
| Updates With Bonus Count* | |
| Updates With Bonuses Like Count* | |
| Updates With Bonuses Replied To Count* | |
| Profile Views | |
| Library Items Downloaded | Library > Category > Volume > i-menu > Export Volume Usage Stats (Volume Librarians only) |
| Library Items Viewed | |
| Discussions Created | |
| Unique Users Added To Discussions | |
| Unique Users Posting To Discussions |
*Bonusly metrics are only available for organizations with the Bonusly peer rewards integration.
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