System Administrators can extract and view engagement metrics to help understand the areas of their platform that are most commonly visited and the areas where opportunities for increased engagement may be possible.
Engagement metrics report
The Engagement metrics report will provide you with a view-by-view summary of weekly activity (updated each Monday) based on unique login information.
The data from each view that is available in the report can be found listed in the left column below. For those values with additional data available, their locations and permissions needed to access them will be listed in the corresponding right column.
To download this report, click the Admin Settings link at the bottom of the Main Navigation and then go to Analytics > Download Platform Metrics.
Contact your Customer Success Representative to book an Engagement metrics call if you have any questions.
|Paid users (total slots in subscription package)||
Administration settings > Platform > View Account Information
Created users (total slots in subscription package with contributor profiles attached)
|Unique Login % Last 7 Days|
|Unique Login % Last 28 Days|
|Mobile Unique Login % Last 7 Days|
|Mobile Unique Login % Last 28 Days|
|Invited users (Users with created profiles that have yet to log in)||Administration Settings > Analytics > View/Download Login Report|
|Activated users (Users with created profiles who have logged in at least once)||Administration Settings > Analytics > Download Login Status and Method|
|Unique Logins Last 7 Days|
|Unique Logins Last 28 Days|
|Mobile Unique Logins Last 7 Days|
|Mobile Unique Logins Last 28 Days|
|Regular News Items Posted||News > Manage > Published
> Download CSV (News Reporters can see data for their own Items, Editors can see data for all Items).
|Regular News Items Viewed|
|Feature News Items Posted|
|Featured News Items Viewed|
|Updates With Shout Outs Posted||News > Activity > Action Bar "Gear" icon > Export Activity feed|
|Updates With Shout Outs Liked|
|Updates With Shout Outs Replied To Count|
|Updates With Bonus Count||This data is only available for organizations with Bonusly peer rewards integration.|
|Updates With Bonuses Like Count|
|Updates With Bonuses Replied To Count|
|Library Items Downloaded||Library > Category > Volume > Popover menu > Export file (Librarians only)|
|Library Items Viewed|
|Unique Users Added To Discussions|
|Unique Users Posting To Discussions|
Engagement metrics graphics
In Administration Settings > Analytics > View Engagement Metrics you can see a graphic analysis of your employee's platform participation (login) metrics, showing their stats from the last 7 and 28 days and also how they compare with the median of all other Jostle platform users as well as just those of similar size and industry (NOTE—as engagement metrics will be tracked going forward, initially none of the metrics fields will be populated with data).
Will Jostle offer the ability of an API so that we can use something like Adobe or Google Analytics to track more intuitive metrics about readership? The current report is not really helpful in assessing site traffic, content performance etc.
Ditto... most other competitors have this feature :-)
Can vote on this request on above link if of interest.
Can you specify the engagement metrics to show each unique contributor login and their individual involvement? We'd like to find out how much involvement and who is participating the most.
What happened to the export shout-outs function?