Uploading/downloading user photos


In Administration Settings > User Accounts and Data > Upload/Download User Photos you can bulk upload/download your organization's users' photographs. You can also download a report to see which of your users have photos on their Profiles and which don't.

General guidelines

Size & Shape

  • Crop your photos to a square, or ensure the face is centered if it's rectangular (we will crop it to a square, so the edges will be removed).
  • Aim for minimum dimensions of 315 x 315 pixels and a maximum of 1000 x 1000 pixels.  Anything smaller will be enlarged and may look blurry.  Anything bigger will have to be considerably downsized, which may result in a loss of image quality.
  • If your photo is larger than 1000px, and you don't have any image-editing software, you can resize it to custom dimensions using a free, online resizing tool, like this one from Adobe.


For JPG or TIFF images: Jostle respects Exif image metadata.  This is relevant in the case of image rotation. Some image tools, especially Microsoft products, do not respect Exif rotation metadata.  This can result in images looking correct on your PC, but sideways or upside-down in Jostle.

  • For Windows users, we recommend editing your photos in Picasa.
  • For Mac users, the built-in Preview tool works well.
  • For Linux users, Pinta and GIMP work well.

Uploading photos

Single photo upload

A System Administrator can upload a photo for any individual user by entering their Profile (via Search or clicking on their image in People), and selecting "Edit photo" below their current picture.

Google Profile photo sync

If you are integrated with Google for work and are importing users or have automatic import setup, one of the user metadata fields that can be synced is the Profile photo. Jostle only has access to a very low resolution version of the Google profile photo, so we only import photos to Jostle from Google if there is no existing profile photo. You can learn more about Google Workspace automation here.

Bulk importing

To perform a bulk import of photos to Jostle:

  1. Assemble a .zip file that contains a separate image for each user photo. The images can be in .jpg, .png or .gif format and can be at any reasonable resolution
  2. To map the images to users, the file name for each image needs to be the user's Username.  (e.g. or user's first name and last name separated by space (e.g. Bob Smith.jpg). 
  3. Click the Admin Settings link at the bottom of the Main Navigation.
  4. Navigate to User Accounts and Data > Upload/Download User Photos (see image below). 
  5. If you need a list of the usernames to use for the photo file names, click the Download usernames button.
  6. Once you have created  the .zip file (as per Step 1), click the Choose file button under Upload photos to navigate to it on your computer.
  7. Select the file and click the Upload button.
  8. If there are any errors during import, you can download a spreadsheet stating which files had the error and what the error was.  Once those are corrected, upload the .zip file again to add/edit information.


Downloading photos

If your users already have photos attached to their Profiles, you can extract them all in one .zip file by clicking the blue Download all photos button (see above).

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  • 1
    Kelsey Brandt

    My photos are uploading blurry. Can someone tell me the resolution needed? They are professional headshots way over the minimum listed above.

  • 0
    Brad Palmer

    Hi Kelsey,

    What you describe should "just work" so I'm not sure what the problem is. Could you please email us with further details at and attach the file you are uploading so we can dig in and sort this together?


  • 0
    Karmin Jones

    Was there ever a solution to this? I have employees who are having the same issue with hi-res photos. 

  • 0
    Brad Palmer

    Karmin I'm going to open a support ticket for you, so we can investigate what your users are experiencing here.


  • 0
    Kat Phelps

    Hello, I'm also having the same issue with professional, high-resolution photos showing up blurry and pixelated for profiles. Photos uploaded for news articles, etc. are fine.

  • 0
    Permanently deleted user

    Hi Kat,

    Please contact with the details of the photo issue you're experiencing so our Support team can look into it further for you.


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