Jostle allows you to create a CNAME redirect to our application. This allows you to create a custom URL to give out to your users.
If you would like to have this set up, please follow these steps
1. Set up a CNAME redirect from your.new.domain to yoursubdomain.jostle.us
2. Send an email to support@jostle.me with the following:
- your new domain
- confirmation that you have set up a CNAME redirect on your end
Please allow up to three weeks for this to be implemented. Our support team will be in contact with you once a date has been confirmed for the change to be in effect.
Limitations to this approach
- CNAMES don't redirect HTTPS. This simply means your users will enter http://your.new.domain into their browser's address bar instead of https://your.new.domain. Once the request reaches our servers we redirect it to a secure HTTPS connection.
- Once your users log into Jostle the address reflected in the browser address bar will be our standard platform URL.
Sub-domain
Jostle can create a sub-domain that will appear in your browser’s address bar after logging in. It will be in the format of https://yoursubdomain.jostle.us. If you have setup a CNAME then the sub-domain will need to be different from that.
It can be done the same day as the request. Please let support@jostle.me know if you’d like to create a sub-domain and what you’d like it to be, remember it needs to end in jostle.us.
- For new customers, a sub-domain will be automatically created for you upon your instance creation, but if you’d like to change it, please let us know.
- For existing customers, if you’d like to add a sub-domain, please email support@jostle.me and let them know what you’d want it to be.
Important:
This will break any existing internal links within’ your Jostle instance. We will be able to update the majority of the internal links to include the new sub-domain, but any internal links sent externally will need to be resent (ie. Invitation emails).
Also, if you do change your sub-domain at any time, then any users with the Jostle mobile app will need to uninstall/reinstall it as follows:
- iOS: uninstall/reinstall the Jostle app (YouTube)
- Android: Clear the app data/storage and cache, then uninstall/reinstall the Jostle app (YouTube)
Switching to a new sub-domain will also require you to reset any cookie-based settings, like the "Allow paragraphs" option in Discussions.
For customers with JostleTV (Amazon Firestick version), you will need to clear the JostleTV app's data and cache and re-link the program again.
If you have any further questions, please contact your Customer Success Manager or Support.
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