How to clear cookies and cache


The following instructions show how to clear your browser’s cookies and cache. This may be useful for troubleshooting and fixing login issues, and other loading problems within Jostle.


Video Guides


Google Chrome

  1. Open the Chrome menu (the three dots in the top right corner of your browser).
  2. Scroll down and select More tools > Clear browsing data.
  3. Select a time frame from the drop down menu (we suggest starting with "last 30 days").
  4. Make sure "Cookies and other site data" and "Cached images and files" are checked off. 
  5. Scroll down and confirm your selections by clicking Clear data.



  1. Click the () button to open the Firefox menu.
  2. Then go to Settings > Privacy & Security.
  3. Under Cookies and Site Data, click "Clear Data"
  4. On the Clear Data screen, uncheck the box next to "Cookies and Site Data" (but keep "Cached Web Content" checked) and then click Clear.


Microsoft Edge

  1. Open the Edge menu (the three dots in the top right corner of your browser).
  2. Go to Settings > Privacy, search & services.
  3. Scroll down to Clear browsing data and click on "Choose what to clear".
  4. Make sure that "Cached images and files" and "Cookies and other site data" are checked off, then  select Clear.


Safari (Mac)

  1. In the Safari menu bar, click History
  2. Then scroll down to the bottom and select Clear History…
  3. Use the drop-down menu to pick what timeframe you want to clear history from
  4. Click Clear History again. Your cookies and cache will be automatically cleared along with your Safari history.





Was this article helpful?
1 out of 1 found this helpful
Have more questions? Submit a request


Please sign in to leave a comment.