System Admins have the option of enabling a geographical location indicator to appear on User Profiles (e.g. "online now in Vancouver"). The location displayed is based on the network topology and there are a few factors that may cause discrepancies or change how it is displayed for some users.
Users can also opt to not show their location when they are online in My Preferences > Online Location Indicator.
Note: If you have the browser and the app open at the same time, the app will show the location used in the browser.
Same place but different locations
If there is a difference in the location displayed for two people in the same area, or if you show up in a different location depending on how you are accessing your platform, then this is probably due to browser settings. Specifically, whether location services for the browsers being used have been turned on or off.
The example below shows how the same account in the same place can show different locations based on the browsers/settings being used. Browsers typically prompt the user for permission to share the location prior to sending the data to the app. Note that most browsers still provide a general location (such as a city) even when they are blocking your exact locations.
In the screen shots above:
- Chrome: It has the location allowed, so the system is using the exact location the browser is sending to the app. (e.g. West End)
- Firefox: It has the location blocked. The browser is sending to the app the simple one location. (e.g. Vancouver).
When the Location Indicator is disabled, location may still display
If a System Admin disables the Location Indicator, online users will see their location removed within minutes. If any users are offline when the feature is disabled, then their last location indication will remain visible on their Profiles until the next time they log in.
Online Indicator
A green circle will appear in your Profile and on your Profile Picture when you have Jostle open in your browser tab or mobile app.
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