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Table of contents

  1. Using Search
  2. Mobile Search
  3. How Search works

 

Across every view, Jostle® Search is available to help you find what you are looking for quickly and efficiently.

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Using Search

  1. Go to the view you wish to search and click the magnifying glass icon at the right end of the Action Bar.
  2. Type your search term into the field.
  3. As you type, a list of Quick Results from across all views will begin to populate below the search field that match or closely match the term you are entering, allowing you to quickly connect with people or content relevant to your search.
  4. Pressing the enter key will complete your search with the terms you have typed.
  5. The matching results for your current view will show up to the left of the Quick Results.
  6. At the top of the search results will be a breakdown of matches for your search term across all views. Click on any results box to go to that view and display those results.

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Mobile Search

Search works slightly different in the Jostle mobile app:

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  1. Start by clicking SEARCH from the tab bar at the bottom of the screen
  2. Enter your search term in the text field
  3. The Quick Results will bundle your search results by view (PEOPLE, NEWS, etc.), showing the top two results for each view.
  4. If you want to expand the results for any view, click on the “Show more” link in its header.

NOTE—In the PEOPLE results, click on the speech balloon icon to the right of someone's name to access options for contacting that person directly.

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How Search works

Helping you find people has always been one of Jostle’s strengths, and the technology is captured in one of our foundational patents. This includes using many kinds of soft matching to richly discover both people and content. Finding people is very different from finding files.

Jostle Search guesses what you are looking for as you type a search string. We start by looking for terms that start with the same letters you have typed so far. As you type more letters, we broaden our search to include possible typographical errors (either the term you are typing now or the original document has letters missing, added, or out of order); possible nicknames (Bob for Robert); and words that sound the same as what you have typed (especially helpful for last names from diverse ethnicities with different phonetic rules). All these possibilities are ranked in real time, and we present a few of the ones we’ve found, in roughly the order we think most likely to have been what you’re looking for. Although we’ve tweaked this ranking a little bit to include word frequency within the indexed documents, it’s still fundamentally unchanged.

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Jostle intranets are all about connecting people, so the search dropdown includes list of the people who match your search criteria, never mind which Jostle view you are in. For instance, if you type “tom enginer” we will show you all the people named Tom or Thomas or Tomas who have “engineer” in their primary role name or team name or department. If that’s a very short list, we might also include an engineer whose last name is Tomkins or Tommassini. The more characters you type, the better our guesses will get, but in practice we usually end up finding the person you’re looking for quickly. You can click on any of the people presented in the search dropdown to pull up their profile, and from there you can surf over to the TEAMS view, or send them an email, or start a Discussion with them.

As you type, the search dropdown also suggests terms that we know to exist as results for content, Teams, Locations, etc. If you start typing “ca”, we might show you the terms “can”, “Canada”, “Cameron”, and “case”. This allows us to make efficient use of the suggestion list, which must be short for both performance and usability. When you click on one of these suggestions, we return all items that match. You can also simply hit “return” and complete your search without clicking on one of the suggested phrase matches.

Note that we restrict our suggestions terms that appear within your current view. For instance, if the NEWS view is showing, we will show terms from Articles, Polls, etc., but not from LIBRARY documents or Discussions. This improves the efficiency of our dropdown suggestion list.

When you press Enter to get a list of all matches from your current Jostle view, including items found by deeper text searches into things like in an article body, a comment, or inside a LIBRARY document. These deep search matches are not shown in the dropdown suggestions.

When you see those full results, also see whether your search term would be found in any of the other Jostle views. If so, simply clicking there will take you to that view and show you the detailed search results.

Our overall goal with all this is to provide rich, intuitive search across the Jostle platform. We believe there is great value in delivering “incongruous” results — search for a Policy and discover there is a working group working on updating it.

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