How to fix Bonusly errors in Jostle

Bonusly error messages

The following error messages will appear if you have made an error while trying to issue a Bonus to a coworker:

"This amount is not allowed"

This error message happens when you have entered a Bonus amount that is not a whole number. You can enter of bonus for 10, but not one for 0.25.

"Could not add Bonus...Email does not match" 

This error message indicates that you are trying to issue a Bonus to an individual whose Jostle and Bonusly account do not match. In order to have the accounts match, an individual’s Jostle work email address and Bonusly account email address must be identical.

"Hashtag cannot contain punctuation or whitespace"

This error message indicates you have created a custom hashtag with improper characters. If you are entering a custom hashtag, it cannot contain any white spaces (blanks) or any punctuation other than a “-“ (dash).

"Amount exceeds your balance"

This error message indicates you have entered a Bonus amount that exceeds your current balance, which is displayed in the right corner above of the amount field. Note that if you are granting a  bonus to a number of people, each of them gets the amount you have entered.